Shipping & Returns
Shipping Policy
At TDot Crafts, we understand the excitement of receiving your order promptly. Here's what you need to know about our shipping process:
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Turnaround Time: We strive to process and fulfill orders as quickly as possible. Our typical turnaround time for products is 5 to 7 business days. Please note that this time frame does not include weekends or public holidays.
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Order Processing: Once your order is placed and payment is confirmed, our team begins working diligently to prepare your items for shipment. This includes product customization, quality checks, and packaging.
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Shipping Methods: We partner with reliable shipping carriers to ensure the safe and timely delivery of your order. The shipping method used will depend on factors such as your location and the size/weight of the package. We provide both domestic and international shipping options.
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Tracking Information: Once your order is shipped, we will provide you with a tracking number via email. This allows you to monitor the progress of your package and estimate its arrival date.
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Estimated Delivery Time: While we make every effort to deliver your order within the estimated timeframe, please note that actual delivery times may vary depending on external factors such as weather conditions or logistical delays. We kindly ask for your understanding and patience in such cases.
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Shipping Fees: Shipping costs are calculated based on the weight, dimensions, and destination of your order. The exact shipping fee will be displayed during the checkout process for your review before finalizing your purchase.
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International Shipping: For international orders, please be aware that additional customs duties, taxes, or fees may apply upon delivery. These charges are the responsibility of the recipient and are determined by the customs policies of the destination country.
We are committed to ensuring your order is safely delivered within the specified time frame. If you have any questions or concerns about your shipment, please don't hesitate to contact our customer support team. We are here to assist you.
Thank you for choosing TDot Crafts. We appreciate your business!
Return & Exchange Policy
At TDot Crafts, we strive to ensure that you are completely satisfied with your purchase. However, please note that all sales are final, and we do not accept returns or exchanges. We take great care to provide accurate product descriptions and images to help you make informed decisions before placing your order.
We encourage you to carefully review the product details, sizing charts, and any customization options available on our website. If you have any questions or concerns about a specific item, please reach out to our customer support team before making your purchase. We are here to assist you and provide any additional information you may need.
In the unlikely event that your order arrives damaged or there is an error on our part, please contact us within 1-2 days days of receiving your order. We will work diligently to address the issue and find a satisfactory resolution.
We appreciate your understanding and cooperation regarding our "no return, no exchange" policy. Your support allows us to continue offering high-quality products and exceptional customer service. If you have any further inquiries or require assistance, please don't hesitate to reach out to our friendly team.
Thank you for choosing TDot Crafts. We appreciate your business!
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